Meaningful transformation always starts on the inside before it shows up on the outside. Right now, every organization is navigating that under pressure — urgency to show AI progress externally while the harder, slower internal work is still underway. What breaks first isn't the technology. It's the operating system underneath it.

When gig workers are strapping cameras to themselves to film everyday tasks, when former lawyers and scientists are being contracted to train the very models responsible for their job losses, when confidence — human or machine — has become impossible to verify, how does one begin to define and measure what human-centric AI looks like?

Many of us learned how to do the people management of our jobs by watching other people succeed or stumble. What does it really mean to be an effective people manager?

Change agents everywhere: embrace the role you've been cast into, from day one. And ask for help. Anyone who tells you asking for help makes you look weak doesn't understand the power of this strategy.

And why I’m starting a newsletter.